Dealing with a tough situation
By: Dr Cynthia Fetzer 12/01/2012
I want to let everyone in Camden know how proud I am of the staff at Camden Pet Hospital and how amazing they are when a tough situation presents itself. Last month we had such a situation where the staff and doctors had to come together to deal with a situation that never should have happened. The incident was when the police shot a dog and then dropped off two drunk guys and their dog to our clinic, and left them here (without coming in to talk to us). The drunk guys got belligerent and threatening, including telling staff they would be back to kill them.
We called 911 and it took them 20 minutes to get here. (I have since talked to the 4th Precinct, 911 supervisor, and liability investigator Roger Denowski about all of this.) During the whole ordeal the staff was amazing at maintaining composure and order under the circumstances.
Our clients came through and supported us, and the staff pulled together to handle the situation keeping the clients, themselves and our clinic safe. No one should have to go through what they did. I thank them for “being here,” for being a part of the team I know. I couldn’t be more proud or grateful to all of them.
Dr. Cynthia Fetzer,
Camden Pet Hospital